Contact Us

If you need to contact us about an existing booking please email [email protected]

Alternatively you can call on 0844 776 6777
Lines are open Monday - Friday between 9am and 5pm excluding bank holidays.
Calls are charged at 5p per minute from a BT landline.
Charges from other suppliers may vary.

Frequently Asked Questions


5.00pm Hospitality access to the arena
5.30pm Gates open
7.30pm Support act on stage
8.15pm Interval
8.45pm Olly Murs on stage
10.15pm - Concert ends

Carer Policy
Supporting Documentation will be required onsite to gain entry (printed or scanned copies are acceptable with a form of ID);
  • Middle or Higher Rate DLA for care and/or mobility
  • Receipt of personal independence payment (PIP)
  • Evidence of being severely sight impaired
  • Recognised assistance dog ID card

Disabled Viewing

  • If you require access to the wheelchair platform, please call 01202 255161 to book your place as there is limited availability.

Refunds, Exchange, Transfer or Resale

  • All tickets remain the property of the Organiser.
  • No refunds are available on tickets.
  • Tickets cannot be exchanged, or transferred, nor may they be resold for commercial gain.
  • Any replacement of lost, damaged or stolen tickets remains at the discretion of the Organiser.


  • Animals shall not be permitted to the Show except for guide and assistance dogs

Food and drink

  • No food, bottles or cans, cardboard container drinks – various food outlets will be available to event goers.


  • The venue is standing only, any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.